Change Management and Communication Plan Essay

Riordan Manufacturing is doing big things to improve their organization. They exhaust decided to counter assortment how the organization manages their client management arrangement. The order has not had whatever orb system for managing their customer information and has in the past left this up to each individual employee. This new-fashioned system volitioninging incorporate the example of one customer management system that testament be accessed by all employees. Our group get out be assisting with this carry out and allow for visualise that our plan will collapse Riordan much than effective. During this process we will emergency to have several supplying meetings to assist with the applianceation of this new process and the use of our new customer management system. We as a team will ensure that all steps be carefully mean and well presented to the employees. Our number one goal is to make the guild more effective.The topics we will need to address e mbroil the organizational structure to include chain of command, organizational culture, and the strategy we will use to make these changes effective. Their occurrent method of management is the chain of command. This reserves each division to have a supervisor and many trains between the bottom and the top. The level of supervision includes supervisors, sum managers, and executive managers. The informal power structure is a team-oriented working environment. Assignments are currently existence completed by appropriate communion among the employees. The omit of focus on individual achiever is often overlooked. Decentralization skunk also be a disadvantage as it good deal comport to control problems for management. This structure earth-closet generally increase conflict among employees.The some effective organizational structure that would benefit Riordan would include self-directed teams. Riordans team environment would be excellent forself-directed teams. Self-directe d teams ignore offer several advantages. The largest factor we considered is motivating the employees. This will allow them the highest level of job satisfactory by boosting morale and giving them meaningful positions. Employees that have high levels of job satisfactory are much more sedulous in supporting their organization. An employees behavior is influenced by their companys culture. The organizational culture at Riordan includes fairness, dedication, teamwork, performance evaluations and benefits accommodations. Everything the company offers is factored into the culture.These influence an employees motivation and will alleviate an employee grow and gain additional let and knowledge. Some potential influences include career advancement, job security which in return will lead to loyal employees, excellent customer value provided by the employees, and compensation satisfaction. One of the or so difficult challenges a company is tasked with is implementing change. As long as a company knows and understands how to effectively implement change, the less resistance they will deliver. Reasons that employees resist change include lack of awareness to the change, fear of being out of comfort zone, fear of not understanding the reasons for change, personal feelings towards the change, conflicts, and fear for lack of job security.Management should invariably be maked to effectively deal and handle the resistance most employees will impose. Some strategies Riordan Company should follow include effective discourse of any ideas and effectuation of change prior to the change date. Management should forever and a day be mindful of employee concerns and work on different training methods to help them cope with any changes that will be occurring. Every employee should be effrontery the prospect to provide feed backbone regarding the changes. Another strategy is to expect the resistance when implementation takes place. The high hat way to handle that is to add ress it formally and identify the root causes of the change as well as appoint the right leaders to effectively communicate and address any potential issues. As distant as the implementation of the new system goes, the next 12 months will be critical. A plan will help to dictate the watchfulness in which the plan will take the business.Providing a detailed in small stages instruction manual, so to speak, will be the best chance for the success of the implementation. It may take a bit longer, but implementing the plan however one step at a m will make foran effortless transaction from one norm to the next. This will also allow for feedback of the employees without aggravation, which will also give them time for significant improvements. At first, the employees will likely be confused by the change. It will take time to adapt to the new norm before an evaluation of the success can be determined. Training will be of great importance. Having a pre-knowledge of the approaching event s will prepare the employees for the inevitable. We know that the change is coming and so should they. The customer base is the best way to know for sure if the plan is effective. well-nigh businesses only exist as a service to a customer therefore, training the employees on the right and wrong reactions to the customers and the service that they receive will be the primary goal for Riordan Manufacturing. This will give the sense that the company is making the necessary changes to better serve them.The Communication PlanRiordan Manufacturing communicating plan will consist of a formal email being sent to all managers in charge of specific sectors about the salmagundi Management Plan with a follow up of sector face-to-face meetings. A formal email being sent out will ensure the message being delivered in a timely room to prepare the managers for the change. It will also give them more time to prepare a face-to-face meeting with all sector employees before the change is made. The face-to-face meeting will ensure the employees that Riordan Manufacture messages about any change that could affect them are being relayed on a more personable level. This channel will also allow manager to receive feedback from employees whether it is questions or concerns.A rampart that could be a problem for the managers toilsome to deliver this Change Management Plan is Communication Apprehension. This kind of barrier takes place when an individual gets extremely nervous, anxious, or even tense when speech or trying to send any type of communication to others. Since the managers are going to have individual face-to-face meeting with their group of employees, we confide that each manager will have the courage to speak up effectively and accurately about the change. To ensure that there has been effective communication to all employees the managers who deliveredthe messages will have to send a report back about the reactions shared by the employees during the meeting.Riordan M anufacturing is excited to announce a new customer management system. This new system will be loving by all employees and will allow us to provide the most effective customer service possible. During the next few weeks, Department Managers will have face to face meetings with all staff members. Team A will provide an overview of the new system and will allow the opportunity for employees to address concerns and ask questions. Please take this time and offer feedback, your feedback and concerns are vital to the success of this organization. Our number one goal is to deliver the best customer service to both internal and external customers. Together we can make this change a success.In conclusion communication and planning are the two most important things when implementing change within any organization. Employees need to know that their input is appreciated and heard. Allowing managers and employees the opportunity to provide feedback will increase morale and will maintain high lev els of job satisfaction. Riordan Manufacturing has interpreted the necessary steps to implement the new customer management system with proper planning and communication.